FAQ

Please go to OWNDAYS Security Guarantee for information about the products warranty period and warranty.

A free replacement service is available within 1 year from the date of pickup for any inappropriate products. Lens distortion, cracks, scratches (lenses, coating), etc. would not be included in the warranty.

• Glasses made with prescription and according to the specified prescription would not be included in the warranty.

Repairing service or a one-time free replacement of the product available for damage under normal use.

• Would replace with an equivalent product if the product could not be repaired or no stock available.
• Products such as non-prescription sunglasses, anti-blue light lenses, special offered products, glasses accessories, etc. would not be included in the exchange services.

Warranty replacement services are available for OWNDAYS all over the world.

• Please contact the store of purchase in advance, if you wish to use the warranty replacement service overseas.

The warranty service will not be applicable if the guarantee card is lost. Please keep it with care.

The warranty period cannot be extended.

Lost products are not included in the warranty replacement service.

A free replacement service is available within 1 year from the date of pickup for any inappropriate products. Lens distortion, cracks, scratches (lenses, coating), etc. would not be included in the warranty.

Any damage to lenses would not be included in the warranty replacement service but treated as a lens replacement with an additional cost. Lens replacement, HK$480 per pair. The lens can be replaced at a half-price discount of the lens replacement price within 1 year from the date of pickup.

• Additional fees may be charged for the replacement of special lenses.
• The replacement may not be able to be completed due to the material, design, and condition of the frame.

We would recommend the most suitable lens to customers according to different customers’ prescriptions and situation, please contact our store to know more about it.

• It may not be possible to choose the thickness of the lens depending on the selected frame and prescriptions.

A cost of HK$580~ would be charged for changing to Prestige Progressive lenses within two months from the pick-up date. (Only one-time change is allowed within the warranty period) It would take more than 10 working days from completion of production to delivery.

• Ony limited to physical store.

Any inappropriate Prestige Progressive lenses could be exchanged with Aspheric Lenses for myopia or hyperopia free of charge within two months from the date of collection.

• Please bring along the product and the warranty card to the store of purchase.。

Adaptability might be affected according to the difference in shape frame and the way of wearing. Please visit the purchased store with your warranty card for confirmation and adjustment.

It would be fine without a prescription. The store could examine the prescriptions to make glasses on site. However, in the following cases, we would recommend obtaining a prescription in advance.

• Customers who have eye diseases and need to go to the ophthalmology clinic.
• Customers who are unable to obtain stable eye refraction (more difficult to detect vision).

Children between the ages of 6 and 15 should go to the ophthalmology for their first prescription.

Stores provide eye examination service for the children on site.
Children between the ages of 6 and 15 should go to the ophthalmology for their first prescription.

The main payment methods are "cash payment" and "credit card payment".There are also other payment methods for different stores, please contact the store staff for more details.

We accept "VISA", "MASTERCARD" and other credit card payments. However, some of the stores do not accept credit card payments.

We do not have delivery services.

You could either use the same prescription of your existing glasses or bring your existing glasses to make the glasses.

• If the lens is damaged or the coating is peeled off, it may not be possible to measure the prescription.

According to government regulations such as the Optometrist Act, customers could only enjoy optometry and optician services if they purchase OWNDAYS glasses.

It could be picked up on the same day as soon as 20 minutes after the checkout.

• The inventory of lens would vary to the difference in the number of visitors each day.
• Some power lenses and special lenses require several working days for order. Sorry for any inconvenience caused.

The contact lens must be removed when examining. Contact lens cases and contact lens cleaning fluid would be provided in the stores for easier removal and wearing.

• Customers should bring their own contact lenses as replacement if they are wearing disposable contact lenses.

Please check the relevant store information on OWNDAYS official website.

• The business hours of the stores would be changed during Chinese New Year or special holidays. Please check the buesiness hour announcement on the official website.

The price of buying OWNDAYS frames only would be HK$200 less from the marked price.

• Some of the products, such as product sets, sunglasses, etc., would not be able to provide frame-only services.

We all provide a single price service for frames and lenses, providing suitable prescription in thin (1.60~1.74) aspheric lenses for customers.

There is no additional cost for thin aspheric lenses, regardless of any prescriptions and astigmatism.

The fee of presbyopia lenese is included in the marked price.

All lenses used by OWNDAYS contain anti-UV functions, which could block more than 99.9% of ultraviolet rays (ultraviolet wavelength 280nm~380nm).

Just top up a fee of HK$580 for Progressive (for far & near viewing distances) and Computer Progressive (for near & near viewing distances) lenses.

• It would take up to 10 working days from producting to delivery.

It could be upgraded to polarized lenese with an additional HK$580.

• Half rim and rimless designs could not be made.
• It would take up to 10 working days from producting to delivery.

It could be upgraded to a Transition lenses with an additional HK$580.

• It would take up to 10 working days from producting to delivery.

Yes, glasses for strabismus would require a prescription signed by the department of ophthalmology.

• The order may not be able to be completed due to the prescription of the lens.

Yes. The lenses are all anti-ultraviolet, anti-smudge coating lenses.

Yes.

The additional costs for special lenses are as follows.

• Progressive Lenses HK$580〜
• Premium Progressive Lenses HK$1,980〜
• Coloured Lenses, Bluelight Cut Lenses HK$280
• Transition Lenses HK$580
• Polarized Lenses HK$580

• It takes a few working days for the production of special lenses.

Fee of HK$480 to replace the frame or lenses of other brands, and HK$1,060 to upgrade to Progressive lenses. Additional charges would be required for the replacement with Bluelight Cut Lenses, Colour Lenses, etc.

• The replacement may not be able to be completed due to the material, design, and condition of the frame. Please refer to the instructions below.

• 【Material】 Special frames such as gold, platinum, tortoiseshell, wood, bamboo, and horn etc.
• 【Shape】Curvy frame, large frame
• 【Status】 Frame with damage, cracks etc.
• 【Lens】Glass lens, high refractive lens
• 【Others】 Lenses not provided by our brand

Lenses not provided by our brand.

• It would take more than 10 working days depending on the lens type and prescription.
• The replacement may not be able to be completed due to the material, design, and condition of the frame. Please contact staff in store.

Since co-branded products and limited products are limited in quantity, reservation service could not be made.

Regarding the purchased glasses, we provide free parts replacement (nose pad replacement, screw replacement, adjustment).

• The nose pad could be replaced only once. (Guarantee card is required)

The damaged lens could not repaired.
As exchange of lens after confirming the frame.

OWNDAYS all over the world provide free adjustment services.

• There maybe cases where it could not be adjusted depending on the state of the frame.

OWNDAYS all over the world provide free adjustment services.

If the screws are loose, they could be replaced free of charge.

Sorry, lens replacement services are not applicable online. Please bring along the purchased glasses to the nearest OWNDAYS store for lens replacement.

If you are uncertain about the prescription, please choose the option of using the lens redemption voucher when purchasing. Please bring along the product and the lens redemption voucher to the nearest OWNDAYS store. We will provide you optometry service and recommend the most suitable power lens (thin aspheric lens). Customers who have purchased glasses at OWNDAYS stores could check their information at stores nearby. Please inform the store’s staff your name and phone number to check the visual acuity examined in the past. (Due to the protection of personal information law, you must go to the store in person to check your vision and information)

No further changes could be made once the order is established due to the automatic operation system.

• address
• name
• contact person
• Reasons for return and exchange

Customer service mailbox of online shopping: info.hk@owndays.com

Sorry, coupons could not be used for online shopping.
Coupons could only be used in physical stores.

If you do not receive the "Order Completion Notification" after completing the order, please confirm the following reasons.

• Incorrect e-mail addressIt is possible that the email address entered during ordering or membership registration is incorrect. Please go to "Personal Information" on the member page and confirm your email address.
• Antivirus software settingsThe mail protection settings of Norton, OfficeScan, Kaspersky and other anti-virus software may automatically add "Spam" to the subject of the letter and be classified into the spam box.

Customers using free of charge mailboxes (especially YAHOO, gmail, hotmail)

If your contact mailbox is a free mailbox (YAHOO, gmail, hotmail, etc.), it may be classified as spam due to your receiving settings.

Please go to "Spam" or "Delete Mail" to confirm.
If you are using another mailbox service, you can also set it in the same way. Please contact the customer service of the mailbox service.

You could also check the detailed information in the "Purchase History" in the "Member Page" to see whether the order is completed.
Please contact the customer service hotline if you have any inquiries.